Transcript of Telephone Conversation between Charles Balis, M.D. and Ms. Anna Green, Wednesday, February 17, 1999 at 7:30 pm.

Ms. Green: Hello? Doctor Balis?
Dr. Balis: This is he...Anna?
Ms. Green: Wow, you're still there. I wasn't expecting to get you.
Dr. Balis: I had some catching up to do. Why are you calling me at this hour? Is something wrong?
Ms. Green: Well, Trevor is here.
Dr. Balis: And?
Ms. Green: He's holding the telephone for me--I've burned both of my hands.
Dr. Balis: What?
Ms. Green: I was making dinner for him, and we were talking, and I totally blew it--I forgot to put on gloves and lifted the chicken out of the oven...
Dr. Balis: Oh God, how bad is it?
Ms. Green: I've been running cold water on my hands for the last half hour.
Dr. Balis: Do you have any blisters?
Ms. Green: Yeah, but not over the whole area. The palm of my right hand is really bad. The left one seems just red. I have three fingers on the right hand that have blisters and two on the left.
Dr. Balis: That sounds like a second degree burn. You should go the emergency room.
Ms. Green: At night? All the weirdoes are there now. I think I'll be okay. I'll just stand here by the sink for the next couple of days.
Dr. Balis: Hmm.
Ms. Green: And Trevor says that he's seen worse.
Dr. Balis: I'm thrilled for him.
Ms. Green: Actually, I'm just calling to tell you that I can't make it tomorrow.
Dr. Balis: Is it because of your hands?
Ms. Green: No, something came up at work.
Dr. Balis: I see.
Ms. Green: Although this hands situation doesn't help either--I don't think I'll be able to use the mouse tomorrow--computer mouse.
Dr. Balis: I understood. What do you need to do at work?
Ms. Green: Oh, it's the same old thing: "Can't you possibly stay late and do overtime? We need you." It's stuff like that. And I have such a hard time saying no...
Dr. Balis: Hmm. Well, take care of your hands. If it gets real bad...
Ms. Green: I know--I'll go to the doctor, but not until tomorrow morning.
Dr. Balis: All right. Keep running cold water over your hands, and don't put any butter or cream on the burns. Just hold a bag of ice or use cold water when the pain gets bad. At night, you should try some antibiotic cream, if you've got any. Okay?
Ms. Green: Okay, I can do that. Trevor can take care of me, right? See? Trevor said, "No, problem." He's trained in all the latest life-saving techniques. So don't worry, Doctor.
Dr. Balis: All right. Will I see you the following week?
Ms. Green: Absolutely. I'll show you my burn scars.
Dr. Balis: I can hardly wait.
Ms. Green: Have a nice night, Doctor. Don't work so hard.
Dr. Balis: Good night, Anna.
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Button to Dr. Balis' Notes Doctor Balis' Notes on this Telephone Call

Button to Anna Green's Transcripts Transcripts of Anna Green's Communications
Button to Anna Green's File Anna Green's Patient File

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